I bought this dress for my friend. I had previously bought a denim skirt for her which I was able to send back due to it not fitting. It was to big. With the store credit voucher she found and bought the serena dress. Even though we were carful to get the right sizing, working out the difference between US and UK sizing, the dress when arrived was still too big. So I tried to send it back but couldn't as it seemed the very short return period had passed. The returns period on the second most recent item seemed shorter than on the first item for some reason.
So the up shot is my friend has a dress that doesn't fit and I'm out of pocket!
To help you in the future I would suggest allowing a longer period for returns, particularly for overseas customers and the option of being able to choose a full refund on return items or a store credit voucher.
Love the style and color!