FAQ's

Frequently Asked Questions

 

Where are, you located?

We are currently located at 928 W. Ridge Rd Rochester, NY 14615. We are 2 hours away from the Canadian border and 6 hours away from NYC. At this moment, we only have one storefront location and our online site.

What are your store hours?

Tuesday-Friday 11:00 am -5:00pm

Saturday 11:00am – 4:30 pm

How do the clothes run?

JDA carries several unique brands that run differently. Therefore, we encourage all customers to take the time to thoroughly read each item description to better understand what size will fit best, this way customer return costs can be avoided.

When will my order ship?

Most orders process internally 3-4 business days before shipping. You will receive tracking information once your order has shipped. All orders are shipped via USPS.

How much is shipping?

The shipping cost can vary per order, starting at $6.95-$10.00.

How much is international shipping?

International shipping starts at $10 and varies depending the order volume and destination. Jupe de Abby is not responsible for any additional custom fees. We encourage all international customers to verify what customs fees may be applied at the time of delivery, prior to ordering.

What is your Holiday Shipping policy?

Orders made between Thanksgiving – New Year’s Eve, for gifting, have until January 10th to make a request for a return.

 My item came with a defect, what do I do?

Customers must report all defects issues via email at support@jupedeabby.com within 3 days from when the customer received their order. Please include order number and images of the issue.

When will my order be shipped?

Orders are shipped within 1-4 business days from when the order has been received, depending on our order volume. Please note, Mondays are shop is closed. This also does not include weekends. Please keep in mind that if you made an order with a pre-order item, that order will not ship until that pre-order arrives unless the customers chooses to pay double shipping.

How can I track my order?

You will receive an email once your order has been shipped with your tracking number. You can also login into your customer account to check the status.

I received a tracking number but I don’t see any updates?

Please keep in mind that you may not a see any updates to your tracking number for 2-4 days. This can be for several reasons. For example: The Post office did not scan the package when it arrived or the package is transitioning during weekends days. If you do not see any update after 4 days from when you received a shipping confirmation email, please feel free to contact us at support@jupedeabby.com.

 I put the wrong shipping address what do I do?

If you noticed you entered the wrong shipping address to your order be sure to contact us ASAP with corrections. After an item has been shipped there is nothing we can do in reclaiming your package. Sometimes, but not always, items can be held at the zip code post office waiting for customer pickup and after a few weeks get returned to us but this is never guaranteed case.

 Do you have discounts are sales?

JDA throws monthly promotional sales. Be sure to sign on our subscription to be notified when sales and discount are given.

 What type of payment do you accept?

Visa, MasterCard, Discover, and PayPal.

 Can a discount be added after I’ve placed my order?

Unfortunately, we cannot apply discounts after an order has been placed, so if you have trouble with a discount code please be sure to contact us prior to placing your order.

 Can I cancel an order?

Orders can only be canceled if they haven’t been shipped. Please keep in mind we can’t always guarantee that your cancellation request will be read prior to shipping out your order due do the fact that shipping team strives to ship orders as soon as possible.

 If I cancel my order how long will it take to receive my refunds?

It usually takes between 24-48 hours to receive the funds into your account.

Is there another form of payment that I can use other than credit card?

We do take money orders, however if money orders are not received within 7 days from when the order request has been made we can no longer hold items.

 Do you sell wholesale?

At this moment we do not manufacture our own brand, therefore we do not sell wholesale.

How can I become a sales rep in my city?

At this moment, we do not have a sales rep program.

Can I exchange if items don’t fit?

Yes, you can! The only items that do not qualify for return or exchanges are final sale items.

I had an item that I ordered a couple months ago, that I never used that still has tags, can I still return it?

Unfortunately, no. Items that are not returned within the return policy guidelines do not qualify for any returns. No exceptions.